IATA Safety Audit for Ground Operations
ISAGOSection 01: Organizations & Authorities
Definition
An audit program for ground handling service providers that creates a standardized assessment framework for ground operations safety and quality. ISAGO covers ground handling activities including aircraft ground handling, passenger handling, cargo and mail handling, and load control. It enables airlines to rely on a single, industry-standard audit rather than conducting individual audits of each ground handler.
Primary Sources
ISAGO Standards Manual (IGOM-based)
Standards for auditing ground handling service providers.